Shipping policy
Sofia Hartley Shipping Policy
At Sofia Hartley, we are committed to providing an exceptional shopping experience for our Canada customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Canada.
Shipping Locations
This shipping policy applies to orders shipped within Canada.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM ET (Eastern Time). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 12 business days (Monday to Friday).
- Estimated delivery time: 7 to 15 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within Canada:
- Tracked postal service
Shipping Costs
Free Shipping: All orders within Canada qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.
Questions?
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Contact Information:
Store Name: Sofia Hartley
Address: 420 SW 7th St, Ste 1015, Miami, FL 33130, United States
Email: info@sofia-hartley.com
Phone: +1 (786) 887-4340
Customer Service Hours: Monday to Friday: 10:00 AM – 5:00 PM, Saturday and Sunday: 8:00 AM – 1:00 PM (ET)
We reply to all messages within 24 hours on business days.